Lift Up Springfield, Medical and Dental Mission Clinic
FREQUENTLY ASKED QUESTIONS
INCLEMENT WEATHER: We do our best to be open when we have appointments scheduled. If you are unable to make it in for your appointment, PLEASE let us know as soon as you can. When the snow and ice are such that the Missouri Highway department warns people to stay off the road, we will not be open. If traffic is moving in Springfield and our providers and staff are able to make it in, we will most likely be open. WE WILL POST OUR OPEN STATUS ON FACEBOOK THAT MORNING - so PLEASE CHECK OUR FACEBOOK SITE "LIFT UP SPRINGFIELD" BEFORE COMING IN THAT DAY.
LOCATION: Springfield, Missouri. 2005 E. Kearney, Suite K. We are located at Glenstone and Kearney Street right next to Wal Mart in the shopping center behind O'Reilly's.
HOURS and DATES OPEN Please see our "Clinic Schedule" page. Check it often for NEW SERVICES and ADDED dates and times.
WHERE SHOULD WE PARK? Please do NOT park in front of the clinic or any other store in the shopping center unless you ARE using a wheelchair, cane or have another major disability. We have only a few parks there. If you are able to walk, please do NOT park in front of the clinic. Please park in the spots facing Wal Mart or park in the Wal Mart parking lot.
DO WE ONLY SEE PEOPLE IN OUR IMMEDIATE AREA? No, we see people from anywhere if they fall under our eligibility requirements and need help. We have patients from all over Missouri and have driven all the way from IL, AR, OK and CO.
WHAT ARE THE REQUIREMENTS and QUALIFICATIONS TO BE SEEN Please see our "Eligibility" page. We do not take insurance, Medicaid or Medicare.
WHAT SERVICES WE PROVIDE and WHAT ARE THE REQUIRED DONATIONS? Please seethe "Services and Fees" page.
HOW DO I KNOW WHEN THERE ARE WALK IN VISITS AVAILABLE? Follow us on Facebook! We post weekly, sometimes daily to keep you informed up to date!
WHAT DENTAL SERVICES DO WE PROVIDE? Please see the "Services and Fees" page.
WHAT OPTIONAL DENTAL SERVICES DO WE PROVIDE? Please see our "Services and Fees" page.
DO WE PROVIDE IV SEDATION OR GAS FOR DENTAL PROCEDURES? No. We do the standard block (numbing) injections in the mouth.
DO WE SEE CHILDREN? Yes.
WHAT DONATION DO WE CHARGE FOR OUR SERVICES? Pleas see our "Services and Fees" page.
HOW MANY TREATMENTS DO WE DO IN ONE APPOINTMENT? Please see the "Services and Fees" page.
ARE THERE ANY ADDIITONAL COST IN ADDITION TO DONATIONS REQUIRED? Yes, for elective labs, medicines, elective medical and dental procedures in order to cover a tiny bit of our cost.
WHAT SHOULD YOU BRING? Please bring your past medical history, family health history (cancer's, heart disease, stroke, etc), list of the current medications you are on and allergies.
WHEN SHOULD YOU ARRIVE? We STRONGLY recommend you arrive 15 minutes BEFORE your appointment in order to fill out paperwork and to insure you are there in the room when we call your name. If you are not, your appointment will be given away.
HOW LONG WILL YOUR APPOINTMENT TAKE? It is always impossible to predict how long an appointment will take. We are not able to know what complications we may run into until we begin your procedure. It is also for this same reason that we can NOT guarantee that your appointment will be exactly when it is set for. We ask your patience should the person before you take longer than expected.
HOW TO MAKE AN APPOINTMENT or ASK A QUESTION. Please go to our "Make Appointment" page and submit the appointment request form.
HOW SOON DO I KNOW WHEN MY APPOINTMENT IS? We will email your appointment time and date to you. This may several days as our volunteers work other jobs so may not be able to check emails but every couple of days.
DO WE HAVE A PHONE? No, we are only in the office a couple of days per week. We do all correspondence by email. Email address: firstname.lastname@example.org
ARE VISITS CONFIDENTIAL? Absolutely! All visits are strictly confidential so that everyone can feel comfortable seeking medical and dental care.
DO WE REQUIRE A WAVIER of LIABILITY TO BE SIGNED? Yes, a Wavier of liability is required before a patient will be seen. Otherwise we will refer you to other clinics.
DO WE REQUIRE VOLUNTEERS TO SIGN A WAVIER of LIABILITY? Yes.
DO WE TAKE WALK IN's? Yes. We will make weekly schedule post on Facebook to announce when we have a Walk In Dentist. Walk In visits are on a FIRST COME BASIS. There is never a guarantee you will be seen. It is all dependent on the dental volunteer we have that day and the hours they have available to donate to us.
WHAT IS THE BEST TIME TO GET TO THE CLINIC IN THE MORNING TO HAVE THE BEST CHANCE FOR A WALK IN APPOINTMENT? Walk-In appointments are never a guarantee. The earlier you arrive the better chances you will have. Most of those that are successful at walk-in's start lining up at 5:30 am on the days we have a Walk In Dentist.
WHAT HAPPENS IF YOU DO A "NO SHOW" OR CANCELLATION? If you do a "no show" or cancel with less than 24 hour notice, we will not book another appointment for you. All future appointment will require that you prepay the donation before your visit. If you miss that visit, you will forfeit your donation. We have very few appointments and many people desperately wanting one.
WHAT HAPPENS IF YOU ARE LATE TO AN APPOINTMENT? If you are NOT in the waiting room WHEN WE CALL YOUR NAME, we will immediately give your appointment space to the next walk in patient in line. Your appointment will have to be reschedule for a later date.
DO WE EVER HAVE TO CANCEL AN APPOINTMENT? Very rarely. But our services are totally dependant upon the doctors and dentist that come to volunteer. We have no control over this. Occasionally we may have a doctor or dentist that gets ill or has an emergency to attend to in their own practice. In this event, we simply ask for your understanding and know that we will get you rebooked as quickly as possible.
DO WE PRESCRIBE CONTROLLED PAIN MEDICATIONS? No.
DO WE PRESCRIBE PSYCHIATRIC MEDICATIONS? No. But we work with the Burrell Center so that we can get your psychiatric medications and needs addressed.
We believe in the Golden Rule. "Do unto others as you would have them do unto you" (Matthew 7:12)
We encourage patients to help give back to their neighbors when they are on their feet, doing better and are able by volunteering and/or donating funds.